Field-Service Platform for a Logistics Firm
Challenge
Manual dispatch and paper-based tracking caused missed SLAs and 15+ weekly billing disputes.
Solution
A dispatch and proof-of-delivery system with automated invoicing and a real-time client dashboard.
Result
Disputes fell 70% in the first quarter; dispatch time dropped from hours to minutes.
70%
Dispute reduction
92%
Dispatch time saved
+18pts
On-time deliveries